A chief technology officer of an Argentina-based fintech firm has alleged that artificial intelligence firm Anthropic abruptly shut down his company’s access to its chatbot Claude without prior warning or a clear explanation, raising concerns over reliance on AI tools.
Pato Molina, said the action disrupted operations and affected employees who depended on the tool for daily work.
No prior warning, limited clarity
In a post on X, Molina criticised the response process, questioning why users were required to submit a Google Form to appeal the decision. He described the experience as poor from both a user interface and customer service perspective.
He also shared a communication from Anthropic stating that its automated systems had detected signals linked to a possible violation of usage policies. The message said the findings were reviewed internally before access to Claude was revoked.
“To appeal our decision, please fill out this form or learn more about the appeals process here,” the message sent from Anthropic’s safeguards team added.
Molina later said the company was not informed about the specific policy violation and had only received an email notifying them of the suspension.
According to Molina, the move left more than 60 employees without access to a critical tool, including integrations, workflows and past conversations. He said these were either lost or placed on hold, affecting day-to-day operations.
“Which specific policy we breached, I haven’t the faintest idea: we simply got an email and that was it, goodbye Claude.”
In a subsequent update, Molina said access had been restored, attributing the incident to a “false positive.” He added that the issue was resolved after it was raised publicly.
Warning on AI dependency
Molina described the episode as a cautionary example for companies relying on AI tools in critical systems. He said firms should avoid depending entirely on a single provider.
He also outlined the trade-offs of using multiple AI platforms. While diversification can help maintain continuity during disruptions, it can increase costs and fragment workflows.
First Published on April 20, 2026, 16:01:02 IST
